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ITSM INTEGRATION

Operations that close the loop.

Detect issues, create tickets, track remediation, and verify fixes — automatically. Integrate with your existing ITSM workflows without changing how your team operates.

Integrates with
JiraNative
ServiceNowNative
PagerDutyNative
SlackAlerts
Microsoft TeamsAlerts
WebhooksCustom
CAPABILITIES

Full operational lifecycle — automated

Auto-Ticket Generation

Automatically create tickets for detected issues. Pre-filled with context, affected resources, and remediation steps.

Workflow Integration

Native integration with Jira, ServiceNow, and PagerDuty. Tickets flow into your existing processes.

Auto-Remediation

For approved issue types, skip the ticket — fix it automatically and document what was done.

SLA Tracking

Track remediation timelines against your SLAs. Escalate automatically when deadlines approach.

Smart Assignment

Route tickets to the right team based on resource type, severity, and ownership tags.

Audit Trail

Complete history of every issue — detection, assignment, remediation, and verification.

PROCESS

The closed loop

From detection to verification — fully automated.

01DetectIssue identified in real time
02TicketAuto-created with full context
03AssignRouted to the right team
04RemediateFix applied (auto or manual)
05VerifyConfirmed fixed automatically
AUTOMATION LEVELS

Choose your level of automation

Alert + Ticket Mode

PolicyCortex detects issues and creates tickets. Your team handles remediation.

  • Auto-ticket with full context
  • Suggested remediation steps
  • Human executes the fix

Full Autonomous Mode

Recommended

PolicyCortex detects, remediates, and documents — automatically.

  • Auto-remediation within guardrails
  • Ticket created with what was done
  • Verification confirms the fix worked

Stop fighting fires. Start building the future.

Your team should be innovating, not drowning in tickets. Let automation handle the routine.