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Get the help you need with our comprehensive support options and resources
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Support Plans
Enterprise Support
Priority support for Enterprise customers with SLA guarantees
Most Popular
Features:
- ✓24/7 phone and email support
- ✓Dedicated customer success manager
- ✓2-hour response time for critical issues
- ✓Screen sharing and remote assistance
- ✓Escalation to engineering team
Contact:
📞+1-800-POLICY-1
📧enterprise@policycortex.com
🌐Support Portal
Availability:24/7 globally
SLA:99.9% uptime SLA
Business Support
Professional support for Business plan customers
Features:
- ✓Business hours email support
- ✓8-hour response time for critical issues
- ✓Comprehensive documentation access
- ✓Community forum priority
- ✓Video call support scheduling
Contact:
📧business@policycortex.com
🌐Support Portal
Availability:Mon-Fri 6AM-6PM PST
SLA:99.5% uptime SLA
Standard Support
Community and documentation support for all users
Features:
- ✓Comprehensive documentation
- ✓Community forums
- ✓Knowledge base access
- ✓Email support for account issues
- ✓Onboarding resources
Contact:
📧support@policycortex.com
💬Community Forum
Availability:Business hours
SLA:99% uptime SLA
Before Contacting Support
Follow these steps to potentially resolve your issue quickly or gather information that will help our support team assist you better.
1
Check System Status
Verify if there are any ongoing incidents or maintenance
- •Visit our status page at status.policycortex.com
- •Check for scheduled maintenance windows
- •Review recent incident reports
- •Subscribe to status updates
2
Search Documentation
Look for solutions in our comprehensive documentation
- •Search our knowledge base
- •Check the troubleshooting guides
- •Review API documentation for integration issues
- •Browse community forums for similar problems
3
Gather Information
Collect relevant details about your issue
- •Note the exact error message
- •Record steps to reproduce the issue
- •Check browser console for JavaScript errors
- •Gather relevant log files or screenshots
4
Contact Support
Reach out through appropriate support channel
- •Choose the right support channel for your plan
- •Provide detailed problem description
- •Include steps to reproduce
- •Attach relevant logs or screenshots
Self-Service Resources
Documentation
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Still Need Help?
Our support team is here to help you succeed with PolicyCortex. Choose the best way to reach us based on your support plan.
Emergency issues? Call our 24/7 hotline: +1-800-POLICY-1