Documentation
PolicyCortex Cloud Governance Platform Troubleshooting Guide
Comprehensive troubleshooting guides for resolving common issues, performance problems, and configuration challenges in PolicyCortex platform.
Troubleshooting Categories
Common Issues
Frequently encountered problems and their step-by-step solutions for quick resolution.
Performance Tuning
Optimize system performance, resolve bottlenecks, and improve response times.
Configuration Issues
Fix configuration problems, integration issues, and setup errors.
Connectivity Problems
Resolve network connectivity, API integration, and service communication issues.
Error Messages
Understand and resolve specific error messages with detailed explanations and fixes.
System Health
Monitor system health, diagnose problems, and maintain optimal platform performance.
Quick Help
Diagnostic Tools
System Health Check
Run comprehensive system diagnostics to identify potential issues and performance bottlenecks.
curl -X GET /api/health/detailedConnection Test
Test connectivity to external services, databases, and API endpoints.
curl -X POST /api/diagnostics/connectivityPerformance Metrics
View real-time performance metrics and resource utilization statistics.
curl -X GET /api/metrics/performanceSupport Resources
Documentation
Community Support
- • Knowledge Base Articles
- • Community Forums
- • Video Tutorials
- • Best Practices Guide
Support Escalation
Level 1: Self-Service
- • Check documentation
- • Search knowledge base
- • Run diagnostic tools
- • Follow troubleshooting guides
Level 2: Technical Support
- • Submit support ticket
- • Live chat assistance
- • Email support
- • Remote assistance
Level 3: Expert Support
- • Engineering escalation
- • Architecture consultation
- • Custom solutions
- • Priority response