Documentation

Alerting & Notifications

Real-time notification system for policy violations, compliance changes, and governance events across your cloud infrastructure with intelligent routing and escalation.

Getting Started with PolicyCortex: Quick Start & Setup Guide

Alert Types

Critical Alerts

High-severity violations requiring immediate attention

• Security policy violations

• Compliance framework breaches

• Data exposure risks

• Access control failures

Warning Alerts

Medium-priority issues that may escalate

• Configuration drift detection

• Resource quota warnings

• Cost threshold breaches

• Policy exceptions

Info Alerts

Informational notifications and status updates

• Policy deployment success

• Scheduled maintenance

• Compliance reports ready

• System status updates

Notification Channels

Multi-Channel Delivery

Configure multiple notification channels with intelligent routing based on alert severity and escalation rules.

Email

• Rich HTML formatting

• Attachment support

• Template customization

Slack

• Interactive buttons

• Channel routing

• Workflow integration

SMS

• Critical alerts only

• Global delivery

• Delivery confirmation

Webhooks

• Custom integrations

• JSON payload

• Retry mechanisms

Notification Channel Configurationyaml

# Notification channel setup
notification_channels:
  email:
    - name: "security-team"
      recipients: ["security@company.com"]
      template: "security_alert"
      severity_filter: ["CRITICAL", "HIGH"]

  slack:
    - name: "ops-channel"
      webhook_url: "https://hooks.slack.com/services/..."
      channel: "#cloud-ops"
      severity_filter: ["CRITICAL", "HIGH", "MEDIUM"]
      include_buttons: true

  webhook:
    - name: "pagerduty"
      url: "https://events.pagerduty.com/v2/enqueue"
      headers:
        "Authorization": "Token token=YOUR_TOKEN"
      severity_filter: ["CRITICAL"]
      retry_count: 3

escalation_rules:
  - trigger: "no_response_15min"
    action: "escalate_to_manager"
  - trigger: "critical_unresolved_1hour"
    action: "page_oncall_engineer"

Alert Configuration

Smart Filtering & Routing

Configure intelligent alert filtering and routing based on resource tags, policy types, and business context.

Filter Criteria

• Resource type and tags

• Policy category and severity

• Account and environment

• Time-based rules

• Custom business logic

Routing Rules

• Team-based assignment

• Skill-based routing

• Geographic distribution

• Load balancing

• Backup assignments

Escalation Management

Automated escalation workflows ensure critical issues receive appropriate attention within defined timeframes.

Level 1: Initial Response

Alert sent to assigned team member with 15-minute response SLA for critical issues.

Level 2: Team Escalation

Alert escalated to team manager and backup responders if no acknowledgment received.

Level 3: Executive Escalation

Critical issues escalated to senior leadership with automated incident management activation.

Alert Analytics

Performance Metrics

• Alert volume and trends
• Response time analytics
• Resolution rate tracking
• False positive analysis
• Channel effectiveness

Optimization

• Alert fatigue prevention
• Intelligent grouping
• Noise reduction algorithms
• Pattern recognition
• Continuous improvement